We ask them to tell us about a time when a teammate made a mistake and how it was resolved. We also ask how they handle their own mistakes. Not knowing the specific job duties of an assistant, and assuming that there will be heavy contact with volunteers, we ask then to tell us about a time that they had to address something difficult with a volunteer and what the outcome was.
With all of these, we are trying to get a glimpse of their motivation to help others, how they cope with mistakes and how they move through it. Ideal candidates will be able to tell you about how they tackled the problems and the success on the other side vs. negative outcomes and drama.
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