Marissa,
This is such an important question, especially right now! We have certainly seen this in our organization, primarily with members of our medical and administrative teams.
Our medical team members are leaving for positions that offer more of a work life balance, in that they are not working weekends, holidays, or serving as part of an on-call rotation. The salary for our technician/assistant positions is competitive, a little less so for our veterinarians given the current market, but with a 365 day a year operation and emergency medical call back we are seeing some challenges in retention.
Our administrative team members are turning over due to promotional opportunities within the city system. We are a very busy operation and do a great deal of purchasing, data entry, auditing, etc. which makes the individuals who have spent time here and learned these skills very desirable for other positions across the city that use the same procurement or other finance systems. I am always proud of the team members that are growing within their chosen area of focus, but the continual retraining does create some hardships.
As Michael said, people have to do what is best for the right now, but I think it is important that we as the employers are doing everything we can to remain competitive.
I would love to hear what others have done to help address the work/life balance challenges that our industry faces as well as any success agencies have had in reclassification/retention incentive efforts!
Thanks again for starting the conversation Marissa!
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Josh Fisher
Charlotte-Mecklenburg Animal Care & Control
704-336-7552
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Original Message:
Sent: 01-04-2022 10:07 AM
From: Marissa Reid
Subject: Losing Staff
I know that we are all experiencing the effects of staff shortages due to staff being out in covid quarantine. Is anyone experiencing staff resignations since the job market is wide open right now. I am dealing with this one of my front desk staff members is resigning and it will be a tough loss for us. One of the reasons she is resigning is because she has underlying health issues and our insurance does not cover her treatments. I think this is very tough because our insurance carrier is not something that I can change and employees have to do what they have to do to take care of themselves.
Has anyone recently experienced losing good staff members for things that are out of your control? How did you handle it? Are there things that you feel you could have done differently? I look forward to hearing from you all.
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Marissa Reid
Clinic Director
LifeLine Animal Project
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Access To Care Specialist
Clinic Management Specialist
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