Animal Welfare Professionals

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  • 1.  Community Conversations - 10/07/2026 - Creating Clarity: How RACI and Canto Helped Tree House Work Smarter

    Posted 10 days ago

    Maddie's Community Conversation on Wednesday, October 7, 2026 at 11am PT/2pm ET was with @Katie Jordan and @Samantha Alspaugh, both with Tree House Humane Society.  Their presentation focuses on how Tree House uses RACI (Responsible, Accountable, Consulted, Informed) models and Canto's digital asset management system (DAM) to strengthen collaboration, improve efficiency, and support marketing and promotional efforts.  Attendees will learn how clearly defined roles and responsibilities, combined with a centralized library of photos, videos, graphics, and other digital assets can streamline workflows and reduce duplication of efforts.

    For a certificate of attendance for continuing education credit, please please watch the recording on Maddie's University.

    The presentation also highlights how Canto supports marketing and promotions by helping teams quickly find, organize, and distribute on-brand assets for campaigns, social media, events, fundraising, and community outreach. Through practical examples and lessons learned, attendees will gain strategies for connecting people, processes, and technology to create more efficient and effective shelter operations and communications. 

    Take-aways

    • Create clarity and accountability: Use RACI models to define roles, streamline decision-making, and improve collaboration across shelter teams.

    • Work smarter with centralized assets: Leverage Canto to organize and easily access photos, videos, graphics, and other digital content, reducing duplication and saving staff time.

    • Strengthen marketing and outreach: Equip fosters to create and share photos and videos of their cats through Canto, helping provide the content needed to promote cats for adoption.

    This session is ideal for Adoptions and foster staff and volunteers, Behavior staff and volunteers, Grant writers/fundraisers, Marketing and communications staff and anyone who wants to learn more. 

    It has been approved for CAWA and NACA continuing education credit. All registrants will receive an email a day after the webcast with information on on how to access a certificate of attendance.

    Please note: Views expressed on these calls are not necessarily endorsed by Maddie's Fund.

    Don't forget! Maddie's Fund will be awarding up to $10,000 in grants each month! Each time you attend a call or watch the recording on demand during the month, take a moment to complete this monthly grant awards entry form.

    About the Speakers

    Sam Alspaugh by a canyon

    Sam Alspaugh is the Intake and Foster Program Manager at Tree House Humane Society, where she oversees intake operations, capacity management, and the organization’s Foster Program. Since stepping into manage the Foster Program in 2023, Sam has focused not just on coordinating placements, but on supporting and engaging foster volunteers, strengthening the vital connection between foster families and the organization.

    Tree House is also a familiar home for Sam, as this is her second chapter with the organization. More than a decade ago, she worked at both Tree House’s original location and its current home in West Ridge, primarily supporting the adoption, transfer, and foster programs. Sam’s broader career spans animal welfare and nonprofit work, with experience in program coordination, client relations, event logistics, project management, and data analysis. She holds both a B.A. and B.S. from Loyola University Chicago and, - after growing up in east central Indiana - has happily made Chicago home, where she currently lives with her three cats.

    portrait of smiling Katie Jordan

    Katie Jordan is the Associate Director of Marketing & Communications at Tree House Humane Society, where she leads marketing, communications, and brand strategy for Chicago’s only cat-focused humane society. With a background in graphic design and five years in marketing, Katie brings a strategic and creative perspective, as well as a love of cats, to their nonprofit communications.

    Katie enjoys finding the intersection of creative storytelling and strong systems: developing the strategies, processes, and messaging that make it easier for organizations to communicate consistently, build trust, and move people to action. She believes effective nonprofit marketing can be both thoughtful and results-driven, without losing sight of the people, pets, and communities at the heart of the work.


    #Conferences,WorkshopsandWebcasts
    #EducationandTraining
    #FosterPrograms


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    Alison Gibson
    Media Projects Manager
    Maddie’s Fund
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  • 2.  RE: Community Conversations - 10/07/2026 - Creating Clarity: How RACI and Canto Helped Tree House Work Smarter

    Posted 4 days ago
      |   view attached

    Thanks to the 256+ attendees who joined the webcast today!   And many thanks to @Samantha Alspaugh, @Katie Jordan, @Jay Garza (He/They) and @Amber Eby for hosting and giving us such valuable info!

    For those of you interested, a PDF of Sam and Katie's slides is attached. 

    The recording will be posted later tonight or tomorrow (scroll down).  



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    Alison Gibson
    Media Projects Manager
    Maddie's Fund
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    Attachment(s)



  • 3.  RE: Community Conversations - 10/07/2026 - Creating Clarity: How RACI and Canto Helped Tree House Work Smarter

    Posted 4 days ago

    @Katie Jordan and @Samantha Alspaugh, there were two questions we didn't get to today. Thank you for adding a reply when you get a chance.

    What approach have you found the most effective for shelter teams to communicate animals with medical needs or treatments. I have been in many convos about this over time with some folks landing on "disclose that later" and some folks landing on "mention it upfront". What has been your experience and techniques with communicating about these and adopter response?



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    Alison Gibson
    Media Projects Manager
    Maddie's Fund
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  • 4.  RE: Community Conversations - 10/07/2026 - Creating Clarity: How RACI and Canto Helped Tree House Work Smarter

    Posted 3 days ago

    Hi Alison,

    Thanks for the question! I can speak from a marketing perspective, though I'm sure Sam will chime in too. I'd say we're more of a "mention it upfront" organization.

    Our approach is to be transparent without making the medical need the headline. We never want to hide a cat's medical needs or ongoing treatment, but we also don't want to use language that stops someone from reading an adoption profile before they've gotten to know the cat.

    For example, we recently wrote this social copy for Abner:

    Meet Abner, a 13-year-old tabby floof with a heart full of love (and purrs!) to give. He adores curling up in his foster mom's lap and getting his lush, long fur brushed-a purrfect feline sidekick for any Disney princess! ✨

    Even while receiving ongoing treatment for kidney and dental disease, Abner remains in great spirits and keeps the love coming for everyone he meets. We can't wait for this sweet senior to be ready for adoption, because someone is going to be very lucky to have this lovable floof in their life! 💕

    So the medical information is there, but it's part of Abner's story rather than a warning label.

    We avoid language like "Abner is elderly and unhealthy." Even when it's technically accurate, we feel that using similar phrasing can make people self-select out before they've had a chance to consider the whole picture.

    Instead, we try to talk about what the cat is like, explain what care they're receiving or will need, and give people enough information to make an informed decision. That's been a good balance for us: being transparent without unintentionally making a medical need feel like a stop sign in our marketing.

    Katie



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    Katie Jordan
    Senior Manager, Marketing & Communications
    Tree House Humane Society
    IL
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  • 5.  RE: Community Conversations - 10/07/2026 - Creating Clarity: How RACI and Canto Helped Tree House Work Smarter

    Posted 3 days ago

    I do the same thing for our cats who have known medical. I wrote this one for one of our FeLv positive cats, Pixie:

    "Pixie is a sweet girl who was brought to the shelter by a kind passersby. After being evaluated by our medical team, Pixie was diagnosed as testing positive for Feline Leukemia or FeLv. FeLv is a virus that is NOT contagious to humans or other species, only between cats. For this reason, Pixie should be adopted as the only kitty in the home or with another FeLv cat. Cats with FeLv can live long and happy lives like any other cat. Could you be the one to give Pixie the forever home she so greatly deserves?"

    I want the adopters to know the kitty's medical background but without framing it as something scary or dangerous. 



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    ADRIANA DELGADO
    Animal Care and Adoptions Coordinator
    Palm Beach County Animal Care and Control
    FL
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  • 6.  RE: Community Conversations - 10/07/2026 - Creating Clarity: How RACI and Canto Helped Tree House Work Smarter

    Posted 4 days ago

    @Katie Jordan and @Samantha Alspaugh, here's the other question we didn't get to today:

    Do you take in FeLV kitties from outside rescues?  If so, do you require the rescue to take some of your kittens in exchange?



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    Alison Gibson
    Media Projects Manager
    Maddie's Fund
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  • 7.  RE: Community Conversations - 10/07/2026 - Creating Clarity: How RACI and Canto Helped Tree House Work Smarter

    Posted 3 days ago

    Hi Alison! 

    Yes, we do accept FeLV+ cats from outside rescue organizations, and we do not require an exchange of cases as part of our admissions process.

    That said, our FeLV program is relatively small, so we aren't always able to accept new cases. While we do maintain a waitlist, the amount of time on the waitlist can vary depending on available space, which is largely driven by adoptions. Since adoptions naturally ebb and flow and can be difficult to predict, we aren't able to provide a specific timeline for when space may become available.

    We're always happy to have organizations reach out to discuss a FeLV+ cat and their needs, and we can provide more information about the current process and availability, or share additional resources towards rehoming or alternate placement options as well. =)



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    Samantha Alspaugh
    Foster Manager
    Tree House Humane Society
    IL
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  • 8.  RE: Community Conversations - 10/07/2026 - Creating Clarity: How RACI and Canto Helped Tree House Work Smarter

    Posted 4 days ago

    @Kimberly Grieser You asked for links to the apps that Sam and Katie use at Tree House Humane:

    Trello: https://trello.com/ 

    RACI: is not an app per se. A RACI system is a project management tool used to define and clarify roles and responsibilities for tasks and deliverables. Try Googling it to find out more.

    Canto: https://www.canto.com/



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    Alison Gibson
    Media Projects Manager
    Maddie's Fund
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