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See matching posts in thread - Customer Service...
Human Animal Support Services facilitates Job-Alike Groups to provide colleagues with similar roles and responsibilities the opportunity to discuss common issues, ask questions, determine best practices, and share program ideas among their peers
11-08-2022 | 10:00 AM - 11:00 AM PT
Speakers: @Michael Bricker , C.A.R.E. and Katie Muldoon, Mississippi MUTTS About this huddle: How to bring open and welcoming customer service into every aspect of your work.
10-19-2021 | 10:00 AM - 10:40 AM PT
UPDATED 11/15/23 The Remote Customer Service Toolkit from Human Animal Support Services (HASS) is a living document that includes definitions, downloadable resources, FAQs, and guidelines to help organizations begin doing this work. HASS defines Remote Customer Service Toolkit as: Remote customer service is all of the ways that animal services can provide support for the community without requiring an in-person interaction between the animal care organization and the customer. These no contact services can be provided via telephone, texting, web chat, email, or video chat. By increasing efficiency and customer satisfaction, organizations can assist more people and animals, provide solutions and resources earlier, and return lost pets to their homes quicker. View the Remote Customer Service Toolkit #RemoteCustomerService*
See matching posts in thread - Does Our Customer Servi...
See matching posts in thread - Huddle #5 Discussion & Recording - Welcoming ...
OpenArmsChallenge Huddle5 Resources+ChatFile.docx
Explore the resources that were shared during huddle #5 including a copy of the chat file.
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