We are redoing all of our adoption protocols. Who has great adoption contracts that lend themselves to open conversations? Can you share them with the rest of the group?
We updated our shelter software to allow us to put basic information in a profile that we can always have on hand; there's the general personal info and then a few that give us an idea of what they're looking for and what animals they currently own or have owned. It allows us to see what animals have been shown previously to the potential adopter as well.
We don't use the household options unless the adopter tells us a specific about their need.
This may help: The HSUS Adopters Welcome program has a lot of resources and a manual around building conversations within an adoption process: https://www.animalsheltering.org/programs/adopters-welcome
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