Animal Welfare Professionals

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  • 1.  How to connect with donors from donations generated over social media

    Posted 09-20-2018 12:36 PM

    We now receive a lot of donations through Facebook, and while the platform is great in not taking out any fees, it does not give us access to donors mailing address and often not even email. Not sure how to handle communications with our donors, which in the past we have had a mailing list, mail out a newsletter twice a year, and also like to send a personal thank you card. It is difficult to know how to integrate the social media donations with the other avenues which give us more possibilities to interact one on one with our donors, and yet, we also do appreciate the ease of posting needs and getting a quick response from supporters. How are other groups handling these kinds of issues?


    #FundraisingandDevelopment


  • 2.  RE: How to connect with donors from donations generated over social media

    Posted 09-21-2018 06:48 AM

    I agree. This is a problem.  While Facebook does allow you to post a Thank You, it is hard to know whether the forum actually forwards new updates to past donors or makes them part of your social network for your page.  We would also llike to send them a physical thank you card.  If you figure this out, let us know!


    #FundraisingandDevelopment


  • 3.  RE: How to connect with donors from donations generated over social media

    Posted 10-02-2018 07:19 AM

    You can download a donation report which will give you their full name and once in a while you can get their email.


    #FundraisingandDevelopment