Kim, are you looking for general/operations stuff for the whole shelter, or something more specific (e.g. shelter medicine).
In terms of a starting point, I've attached a generic SOP template that the ASPCA put out a few years ago. I can't say that I've used it personally, but it looks like a good starting point.
If you're looking for deeper and wider shelter medicine protocols, Linda Jacobson from Toronto Humane has an incredible library and I'd be happy to introduce you to her if you've not met her yet.
#OrganizationalManagement