Animal Welfare Professionals

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As an animal care and control officer, you are in the people business as much as you are in the animal business!

  • 1.  As an animal care and control officer, you are in the people business as much as you are in the animal business!

    Posted 07-11-2023 07:07 AM
    In partnership with Maddie's Fund, NACA is excited to release the third course in our Field Service Focused Series designed specifically for animal care and control professionals.
    Officers in the field are often faced with difficult and highly emotionally charged situations. These situations can often easily be diffused with appropriate language, and communication is the most important tool in your belt. As an officer, you are in the people business as much as you are in the animal business. Your communication tools directly impact the success or failure of the cases, individuals, and communities in which you work. This course has a strong foundation of communication in general as well as going into deeper details on verbal and nonverbal communication. Throughout this course, we will explore the significance of communication as a tool and delve into its various aspects that contribute to effective and meaningful exchanges to better support animal care and control professionals.

    #FieldServicesandPublicSafety*
    #RemoteCustomerService*

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    Jerrica Owen, CAWA
    Executive Director
    National Animal Care & Control Association (NACA)
    jowen@nacanet.org
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