Animal Welfare Professionals

Hi there! What recommendations do you all have for staff trainings that could be appropriate for all staff members (including development, admin, store manager, etc.) that aren't dealing with the animals on a daily basis? So far, I've done compassion fatigue, customer service, stress management, and animal body language training, so I could use additional ideas. Thank you!

Hi there! What recommendations do you all have for staff trainings that could be appropriate for all staff members (including development, admin, store manager, etc.) that aren't dealing with the animals on a daily basis? So far, I've done compassion fatigue, customer service, stress management, and animal body language training, so I could use additional ideas. Thank you!

Here are some that we've included for all staff:

-Professional development

-Not a training, but providing a centralized location for software guides

-Optional HR related subjects such as meal and rest periods, cybersecurity, etc.

-Required HR or OSHA related subjects such as harassment prevention,  hazardous materials, emergency procedures (including active shooter), radiation prevention.

-Disease prevention/signs of illness (if there is a chance they are intercepting guests as they walk in)

-Defensive handling to our all staff training as well.

-Open adoptions/providing a judgement free environment to guests

Hope this helps!

Stacey

Hi there! What recommendations do you all have for staff trainings that could be appropriate for all staff members (including development, admin, store manager, etc.) that aren't dealing with the animals on a daily basis? So far, I've done compassion fatigue, customer service, stress management, and animal body language training, so I could use additional ideas. Thank you!

Two to add to my list above: emotional intelligence and change management.

Stacey

Here are some that we've included for all staff:

-Professional development

-Not a training, but providing a centralized location for software guides

-Optional HR related subjects such as meal and rest periods, cybersecurity, etc.

-Required HR or OSHA related subjects such as harassment prevention,  hazardous materials, emergency procedures (including active shooter), radiation prevention.

-Disease prevention/signs of illness (if there is a chance they are intercepting guests as they walk in)

-Defensive handling to our all staff training as well.

-Open adoptions/providing a judgement free environment to guests

Hope this helps!

Stacey

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Stacey Zeitlin
San Diego Humane Society
San Diego CA

Original Message:
Sent: 06-07-2023 10:51 AM
From: Whitney Zoghby
Subject: Ideas for all staff trainings (including staff not dealing with animals)?

Hi there! What recommendations do you all have for staff trainings that could be appropriate for all staff members (including development, admin, store manager, etc.) that aren't dealing with the animals on a daily basis? So far, I've done compassion fatigue, customer service, stress management, and animal body language training, so I could use additional ideas. Thank you!

Love your list! Do you have any pre-made templates for any of these trainings? Or an outside source that you point to? Or have you created all these on your own?

Thanks!

Two to add to my list above: emotional intelligence and change management.

Stacey

Here are some that we've included for all staff:

-Professional development

-Not a training, but providing a centralized location for software guides

-Optional HR related subjects such as meal and rest periods, cybersecurity, etc.

-Required HR or OSHA related subjects such as harassment prevention,  hazardous materials, emergency procedures (including active shooter), radiation prevention.

-Disease prevention/signs of illness (if there is a chance they are intercepting guests as they walk in)

-Defensive handling to our all staff training as well.

-Open adoptions/providing a judgement free environment to guests

Hope this helps!

Stacey

------------------------------
Stacey Zeitlin
San Diego Humane Society
San Diego CA

Original Message:
Sent: 06-07-2023 10:51 AM
From: Whitney Zoghby
Subject: Ideas for all staff trainings (including staff not dealing with animals)?

Hi there! What recommendations do you all have for staff trainings that could be appropriate for all staff members (including development, admin, store manager, etc.) that aren't dealing with the animals on a daily basis? So far, I've done compassion fatigue, customer service, stress management, and animal body language training, so I could use additional ideas. Thank you!

Hi there! What recommendations do you all have for staff trainings that could be appropriate for all staff members (including development, admin, store manager, etc.) that aren't dealing with the animals on a daily basis? So far, I've done compassion fatigue, customer service, stress management, and animal body language training, so I could use additional ideas. Thank you!

It is great that you are looking for additional training opportunities for your staff. Here are some training ideas that can benefit staff members who are not directly involved in animal care:

1. Adoption Process and Counseling: Training on the adoption process and counseling techniques can empower staff members to guide potential adopters through the process effectively. This includes understanding adoption criteria, conducting home visits, assessing compatibility, and providing post-adoption support.

2. Fundraising and Grant Writing: Equip staff members with the skills to secure funding for your organization by offering training on fundraising strategies, grant writing, donor cultivation, and event planning. This can help support the financial sustainability of your pet rescue.

3. Volunteer Management: Provide training on effective volunteer management, including volunteer recruitment, orientation, training, supervision, and recognition. This will help ensure a positive volunteer experience and maximize their impact on your organization.

4. Community Outreach and Education: Train staff members on community outreach strategies to raise awareness about your pet rescue and promote responsible pet ownership. This can include organizing workshops, public speaking, and coordinating educational campaigns.

5. Social Media and Marketing: Offer training on social media management, digital marketing, and branding. This will enable staff members to effectively communicate your organization's message, promote adoptable animals, and engage with supporters online.

6. Crisis Management and Emergency Response: Conduct training sessions on crisis management and emergency response protocols specific to pet rescues. This can include disaster preparedness, evacuation plans, and procedures for handling emergencies like natural disasters or disease outbreaks.

7. Animal Laws and Regulations: Provide training on relevant animal laws and regulations to ensure staff members understand their legal obligations and can navigate issues such as licensing, microchipping, and reporting cases of animal abuse or neglect.

8. Animal Health and Wellness: Although not directly involved in animal care, it can be beneficial for staff members to have a basic understanding of animal health and wellness. Offer training on common health issues, vaccination protocols, parasite control, and recognizing signs of illness.

9. Shelter Operations and Administration: Train staff members on shelter operations and administrative processes. This can include topics like record-keeping, data management, inventory control, and facility maintenance to ensure smooth day-to-day operations.

10. Collaboration and Networking: Foster collaboration and networking skills by providing training on building partnerships with other animal welfare organizations, veterinary clinics, and community resources. This can help expand your pet rescue's reach and support network.

Hi there! What recommendations do you all have for staff trainings that could be appropriate for all staff members (including development, admin, store manager, etc.) that aren't dealing with the animals on a daily basis? So far, I've done compassion fatigue, customer service, stress management, and animal body language training, so I could use additional ideas. Thank you!

Hi there! What recommendations do you all have for staff trainings that could be appropriate for all staff members (including development, admin, store manager, etc.) that aren't dealing with the animals on a daily basis? So far, I've done compassion fatigue, customer service, stress management, and animal body language training, so I could use additional ideas. Thank you!

If you do play groups Dogs Play For Life has different webinar series that they put out that are really great resources.  You could utilize those?

Hi there! What recommendations do you all have for staff trainings that could be appropriate for all staff members (including development, admin, store manager, etc.) that aren't dealing with the animals on a daily basis? So far, I've done compassion fatigue, customer service, stress management, and animal body language training, so I could use additional ideas. Thank you!

Hi there! What recommendations do you all have for staff trainings that could be appropriate for all staff members (including development, admin, store manager, etc.) that aren't dealing with the animals on a daily basis? So far, I've done compassion fatigue, customer service, stress management, and animal body language training, so I could use additional ideas. Thank you!