Animal Welfare Professionals

"Rather than a negative interaction, some participants reported not having any interaction at all: 25% of participants who’d attempted to adopt from a shelter or rescue reported being “ghosted,” or that their communications went unanswered. For participants who went as far as applying to adopt a companion animal, 31% received no response. Another 36% received a generic rejection with no additional information."  Would anyone have studies that are not specific to race that looked at these numbers as well?  I wonder if ghosting is common throughout the shelter/rescue world. The rescue I volunteer with tries very hard to respond to every inquiry and application, for just this reason, but I know we aren't perfect.  Thank you for this great information.