2024 Open Arms Challenge

Lifesaving Dispatch: Saving Lives Over the Phone via Best Friends

The call-takers and dispatch staff of the animal welfare industry are often the first point of contact between the community and the shelter. They are also, quite literally, the gatekeepers to animal intake and their successes can have a huge impact on your lifesaving work. It is important that they are well-versed in the organization's mission and policies and are properly trained to ensure the best outcomes for the animals and the people in your community.