One Health

 View Only

  • 1.  HQHVSN - Deposit Requirement

    Posted 19 days ago

    Do you ask for a deposit when booking appointments?

    What would you say are the pros and cons of having a deposit policy?

    How do clients usually pay the deposit-online, in person, or by phone?



    ------------------------------
    Jason Dougan
    Clinic Manager
    Humane Society of North Texas
    TX
    ------------------------------


  • 2.  RE: HQHVSN - Deposit Requirement

    Posted 18 days ago

    Hi Jason,

    We here at Spay Neuter Network do ask for deposits. Our deposit is $40 and we have come to find that if clients pay deposits, they are more likely to show up or reschedule/cancel beforehand and our no-show rate decreases. Our clients have the option of all three, if they have cash they can pay in person, we also can take a deposit over the phone or online. Deposits are due to secure the appointment. I hope this helps!



    ------------------------------
    Sabrina Wilson
    Community Engagement Manager
    Spay Neuter Network
    TX
    ------------------------------

    Original Message


  • 3.  RE: HQHVSN - Deposit Requirement

    Posted 18 days ago

    Hi Jason,

    I am the ED at Al-Van Humane Society. We frequently host s/n clinics and we require a non-refundable deposit for the s/n spots. We explain to clients that our s/n clinics are high in demand and a no-show or late cancellation would prevent someone else from being able to participate in this opportunity. It has drastically cut down our no-show rate during the early morning surgery drop-off times. The only con I have seen so far is that it takes a little bit longer for our staff to schedule the appointments since they have to take card payments over the phone or via SMS link. Other than that, it is more beneficial for us. -Sarah



    ------------------------------
    Sarah Vochaska
    Executive Director
    Al-Van Humane Society
    MI
    ------------------------------

    Original Message


  • 4.  RE: HQHVSN - Deposit Requirement

    Posted 8 days ago

    We've gone back and forth on this, but overall deposits have been worth it for us. Before implementing one, our no-show rate was pretty high, especially for high-demand clinic days. Even a small deposit made people much more likely to show up or at least call ahead.

    One thing that helped was being very clear about the policy upfront and sending reminders. We allow rescheduling if they give enough notice, which reduces frustration.

    The downside is definitely the added admin time, especially handling payments. Most of ours come in online or by phone, very few in person. But the improved attendance has made it worthwhile.



    ------------------------------
    Winnifred Ricci
    manager
    lmb
    TX
    ------------------------------

    Original Message


Related Content