Meredith,
We've been doing CTS for the last 3 years or so and have extensive notes on the special procedures we employ for the day. Writing them down makes it *so* much easier for the following years! We also do a post mortem and add notes on what can be done better for the next year. Specific day-of instructions are emailed ahead of time to the volunteers, as well as printed out and handed out at the event. Since so many of the procedures are just done that one day, giving the volunteers the printed instructions reduces confusion and those "how do we do this" questions during the event.
Last year 578 people came through the doors on that day and we adopted out 42 animals. We're a small shelter (~1,600 cats and dogs per year) with a very small parking lot, and limited showing areas. We get creative about repurposing offices and other places into showing areas, have an offsite parking protocol, use walkie talkies to coordinate when showing areas are available, and a whole bunch of other stuff. I'd be more than happy to share the files with you. Not all of them will directly translate, but they'll get you thinking about all the operational details. Send me an email at chris@thevbas.org and I'll get them to you.
#AdoptionsandAdoptionPrograms