FAQs

General Contacts / Connections Communities / Discussions Library / Resources

General | Top

Q: What is my username/password?

A: Your login credentials are the same username and password that you use to log in to the main site. If you have forgotten your login credentials or need assistance with your login information, please click here.

Q: How do I update my contact information?

A: On your profile page, please select the pencil icon next to "Contact Details" in the left column.

Q: How do I control what information is visible in My Profile?

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.


Contacts / Connections | Top

Q: How do I find other members?

A: Go to “Browse” on the main navigation bar and select "Member Directory" in the dropdown menu. The Directory lets you search for other users based on:
  • First and/or last name
  • Company name
  • Email address

Switch to the “Advanced Search” tab to refine your search results by:

  • City
  • State
  • Country
  • Community Type
  • Community Name

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the "Add as Contact" button to the right of his or her profile picture.


Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.


Communities / Discussions | Top

Q: What are communities and groups?

A: Communities and groups allow you to participate in discussions and share resources with other members.

There are two main communities:  "Pet Caregivers", a public community for pet caregivers to ask questions, share stories and connect, and "Animal Welfare Professionals and Volunteers", a private community for animal welfare professionals and volunteers to collaborate and connect. 

In addition to the two main communities, there are member-created groups.  

Q: Which communities and groups do I already belong to?

A: Go to "My Shortcuts" and select "My Communities & Groups" to see a list and description of groups and communities you are a member of.

Q: How do I join/subscribe to a community or group?

A:  To join the Pet Caregiver community:  go to "Home" on main navigation bar and click on the "Go to Pet Caregiver Community Homepage" link in the Pet Caregiver Community box at the top of the page. Then click on the "Join Community" button in the top right corner of that community's homepage. 

To join the Animal Welfare Professionals & Volunteers Community:  This is a private community. If you work or volunteer at an animal welfare organization or work in an organization or institution that supports animal welfare and want access to the private community, complete your organization information (Organization Name and Organization Type) on your Maddie's Fund Account Settings page. If you have questions about your access, contact forumhelp@maddiesfund.org.

To join member-created groups, go to "Browse" in the main navigation bar and select "Groups" from the dropdown. Then click on the "Join" button to the right of the group name you'd like to join.

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu.  On that page, there are subscription options for the two topic communities (Pet Caregiver Community and Animal Welfare Professionals & Volunteers Community) plus subscription options for Groups you are a member of.

For each discussion in the two main communities, you have the following delivery options:
  • No Email: You will not receive any email notifications from the community.
  • Personalized Digest: sends a daily email summarizing all content relevant to your preferences, interests, and activity.
  • Personalized Digest & Real-Time Discussion Emails: Personalized digest and real-time emails for discussion threads related to your stated interests. 
For each discussion in the member-created Groups, you have the following delivery options:
  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email: You will not receive any email notifications from the community.

Q: How do I leave a community or unsubscribe from a discussion?

A:  Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "Leave Community” under the Actions column for the discussions you wish to leave. You can also adjust your notification settings. Select "No Email" if you don't want to receive notifications for new discussions to your email inbox.

Q: How do I respond to others’ posts?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply” to send your message to the entire community.  To send a message only to the author of the post, please select “Reply Privately” (located in the "Reply" drop-down).  We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?

A: Go to “Participate" > “Post a message.” From an email (HTML version) for a particular discussion forum, you can use the “Post Message” link located at the top of the discussion email.

From the Home page, click on the "Post a Discussion" button in the Quick Links box.

From a Community or Group home page, click on the Discussion tab, then click on "Post New Message" button on top right side of page.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Q: Can I search for posts across all the communities?

A: Yes, please enter a keyword in the search bar located in the main navigation. Refine your search results by checking boxes in the left column.

Q: How do I see a listing of all of the posts to a specific Community?

A: Go to "Browse" on the main navigation bar and locate the community or group you are interested in viewing. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started the discussion.

Libraries | Top

Q: How do I find resources that may have been uploaded by other members?

A: If you know which community or group the resource might be located in, find the community or group via the Browse page. Click through the community's or group's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

Q: Can I search for specific file types?

A: Yes. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search."  Then click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

Q: How do the libraries get populated?

A: The libraries are populated in two ways:
1.  When you include an attachment in a discussion post, the system automatically places it in the affiliated community/group library.
2.  You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

Q: How do I upload a file?

A: Select the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" on any community/group landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
  • Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional).  Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
  • Upload your file.
  • Select “Next” if you want to further describe your files and/or add tags to your file.  Otherwise, please click “Finish” to post your library entry

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for?

A: Tags are great way to organize and categorize content on your site. Tags can be applied to discussion posts/replies, library entries, and events.  Tagged items are prioritized in the search results.