2022 Open Arms Challenge

A special thank you to our huddle speakers @Michael Bricker and Katie Muldoon for their time and presentation today about how to provide welcoming customer service in all aspects of your organization's work. Below you'll be able to replay today's huddle or use this link to share it with a friend or co-worker. 

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There was also a question in the chat about ideas on shelter wide training or working to create this shift in service on a widespread scale. We do have a few courses on Maddie's University that you and your staff can take that I wanted to share with everyone. If you have any other resources, please also add them to this thread!

• Crazy Awesome Customer Service for Animal People: https://university.maddiesfund.org/products/crazy-awesome-customer-service-for-animal-people
• Effective Communication for Staff and Volunteers, Part 1: https://university.maddiesfund.org/products/effective-communication-for-staff-and-volunteers-part-1
• Effective Communication for Staff and Volunteers, Part 2: https://university.maddiesfund.org/products/effective-communication-for-staff-and-volunteers-part-2
• Integrating Volunteers into Your Animal Shelter Program and Culture: https://university.maddiesfund.org/products/integrating-volunteers-into-your-animal-shelter-programs-and-culture

New Prize Alert! 🚨

We have an exciting update about a NEW CHALLENGE PRIZE being offered by our friends at Adoptimize! For EVERY grant-winning shelter in the Open Arms Challenge, Adoptimize will make and ship custom pet portrait mugs to your shelter's new adopters for one month for free. The mugs will include your organization's logo and Adoptimize will also provide a donation module for your organization to raise additional funds at checkout and at receipt of gift. 100% of funds raised will go to your organization. Thanks so much to @Jessica Schleder and her team at Adoptimize for offering such a thoughtful gift to our challenge winners and their adopters.


We'll see you on Thursday for the next challenge huddle (aka cuddle) where we'll learn more about how to market to your entire community. ​​​

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Charlotte Otero
Community Strategist at Maddie's Fund
she/her
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