Return To Home Challenge

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  • 1.  Huddle #4 - Regulations and laws encourage return to home

    Posted 09-27-2022 02:22 PM
    Updated 9/30/22 at 11:40am - Recording now available to watch on-demand or share with members of your team!

    We hope you will join us for the final huddle of the Return to Home challenge on Wednesday, September 28 at 12pm PT/3pm ET. This huddle will consist of a 20-minute presentation followed by a 30 minute Q&A.

    @Glenda Davis (Animal Rez-Q, Inc.) and @Mike Wheeler (Cabot Animal Support Services) will be presenting on the following Return to Home practices:

    7. Regulations and laws encourage Return to Home
    • Redemption fees can be waived or reduced; if not possible, offer affordable
      payment plans; donation-based fund for redemption; mandatory s/n for
      redemption can be waived
    • Review state and local ordinances against internal policies to ensure what is truly
      required by law and what is aiding or hampering Return to Home
    • Organization works with owners to fix problems that lead to lost animals (e.g.,
      mending doors and fences )
    • Encourage microchipping over mandatory licensing
    • Ordinances allow for Community Cats to remain in their environment

    8. Other
    • Something not on this list. Use your imagination!

    You can register for the Zoom huddle here:​​​​​​​​

    And we apologize if you were unable to join us for Huddle #3, we experienced some technical difficulties and do not have a recording available but you can see the speaker's presentation slides and other resources on this thread:

    Charlotte Otero
    Community Strategist at Maddie's Fund

  • 2.  RE: Huddle #4 - Regulations and laws encourage return to home

    Posted 09-28-2022 01:13 PM
    Thank you for allowing me the opportunity to share our successes in returning to home with the participants.  I have attached my entire First 48 program:

    Here is my entire 48 program.
    The First 48 protocol is simply my protocol.
    The First 48 talking points is a roadmap and talking points (scripts) that help staff with the customer service end and guide them through the conversation.  
    The After 48 Form is what is used to call back and follow up on each animal.
    Here is my actual redacted excel spreadsheet from 2021.
    My First 48 numbers for 2021

    If you have any questions feel free to reach out to me at: or 501-743-1438

    Mike Wheeler
    Director of Community Services
    City of Cabot

  • 3.  RE: Huddle #4 - Regulations and laws encourage return to home

    Posted 09-30-2022 05:01 AM
    Thanks so much, Mike! What an impactful program.

    Brittany Ransonet
    Marketing Communications Project Manager
    Maddie's Fund