Animal Welfare Professionals

The Case Management Toolkit from Human Animal Support Services (HASS) is a living document that includes definitions, downloadable resources, FAQs, and guidelines to help organizations begin doing this work.

HASS defines Case Management as: 

Animal services personnel take a holistic, person-centered, and compassionate approach to meet the needs of human-animal families, also referred to as ‘interspecies families,’ by being trained as case managers. 

Trained case managers help people keep their pets, provide resources and support to struggling pet owners, assist owners who need to rehome their pets, and help people find missing or lost pets. Case management means every person and animal is treated as an individual and asked questions so animal services can help find the best possible solution.

View the Case Management Toolkit