Animal Welfare Professionals

UPDATED 11/15/23

The Remote Customer Service Toolkit from Human Animal Support Services (HASS) is a living document that includes definitions, downloadable resources, FAQs, and guidelines to help organizations begin doing this work.

HASS defines Remote Customer Service Toolkit as: 
Remote customer service is all of the ways that animal services can provide support for the community without requiring an in-person interaction between the animal care organization and the customer. These no contact services can be provided via telephone, texting, web chat, email, or video chat. By increasing efficiency and customer satisfaction, organizations can assist more people and animals, provide solutions and resources earlier, and return lost pets to their homes quicker.

View the Remote Customer Service Toolkit

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