Animal Welfare Professionals

What are welcoming practices?

The goal of incorporating welcoming practices is to increase inclusivity and provide a welcoming environment for all staff (paid and unpaid) and community members; and keeping pets with people when possible. What that looks like is different for every organization. It can be as simple as returning voicemails in a timely manner, providing literature in multiple languages or completely rewriting or doing away with the adoption application, to undertaking bias training or choosing new neighborhoods for adoption events.

You can look at welcoming practices & programs to ensure:

1. Processes are equitable and inclusive

2. Customer success is ensured through customer service

3. Marketing is inclusive of all areas of your community

4. Organization embraces an open and welcoming culture

5. Organization creates partnerships with organizations

I've attached examples of these welcoming practices and suggestions for action items your organization can look into. 

#AdoptionsandAdoptionPrograms
#CaseManagement*
#CommunityPartnerships*
#EducationandTraining
#FosterPrograms
#MarketingandSocialMedia
#OrganizationalManagement
#PeopleManagement(includingVolunteerIntegration)
#PetSupportServices*
#RemoteCustomerService*
#TransfersandTransport