Community Centric Animal Services Specialists on Maddie's Pet Forum

Looking for some sound advice?


Our Community Centric Animal Services Specialists listed below are here to give free, meaningful and timely responses to your pressing questions. Just post a question to Animal Welfare Professionals Community, choose your topic, and let the discussions begin!

Get to know who’s here to help by exploring the categories below and clicking on the specialists' name to learn more about their work.



Access To Care Specialists


Marissa Reid has over eight years of experience working with animals. She joined LifeLine’s College Park Spay & Neuter clinic in 2017 as the receptionist and moved to the former Avondale clinic in 2018. When the Community Animal Center (CAC) opened in 2019, Marissa became the Customer Service Manager for CAC’s veterinary clinic. As Clinic Director, she oversaw operations for both the CAC clinic and the College Park Spay & Neuter clinic.
Marissa moved to Georgia in 2004, hailing from Warren, Ohio. She received her animal healthcare technician certification from Middle Georgia Technical College and her Bachelor’s degree in Business Administration from Strayer University. Additionally, she is a graduate of the Guide Dog Foundation Program, where she trained dogs to work with blind people. Marissa lives in Decatur with her daughter, stepson, husband and father-in-law, and often a foster pet or two. When she isn’t at work, Marissa enjoys time with her family, reading and listening to podcasts.

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Behavior Specialists


As Director of Research for Maddie's Fund®, Dr. Sheila Segurson's goal is to develop and support research that increases pet adoptions from rescue groups and shelters and improves pet well-being. She relies upon her background working in and with animal shelters, pet foster care programs, and veterinary medicine to lead Maddie's Fund research efforts. After graduating from UC Davis School of Veterinary Medicine, Dr. Segurson worked as a general practice/emergency/shelter veterinarian at pet hospitals in California. Then, in 2005, Sheila graduated from Maddie's Shelter Medicine Program at UC Davis, becoming the first in the nation to complete a three-year, post-graduate behavior specialty training program with an emphasis on shelter animals and shelter behavior programs. She worked for several pet welfare organizations, including UC Davis Koret Shelter Medicine Program, The Sacramento SPCA, and the Animal Rescue League of Boston, where she developed and implemented enrichment/behavior modification programs. Dr. Segurson is proud to be a fifth generation San Franciscan. She first became involved with animal sheltering in 1987 by volunteering for the San Francisco SPCA's behavior department. Her experiences at the SPCA and with her American Pit Bull Terrier, Diamond, solidified her interest in animal behavior and shaped her career. She currently lives with her family and dogs in the San Francisco East Bay Area.

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Clinic Management Specialists


Marissa Reid has over eight years of experience working with animals. She joined LifeLine’s College Park Spay & Neuter clinic in 2017 as the receptionist and moved to the former Avondale clinic in 2018. When the Community Animal Center (CAC) opened in 2019, Marissa became the Customer Service Manager for CAC’s veterinary clinic. As Clinic Director, she oversaw operations for both the CAC clinic and the College Park Spay & Neuter clinic.
Marissa moved to Georgia in 2004, hailing from Warren, Ohio. She received her animal healthcare technician certification from Middle Georgia Technical College and her Bachelor’s degree in Business Administration from Strayer University. Additionally, she is a graduate of the Guide Dog Foundation Program, where she trained dogs to work with blind people. Marissa lives in Decatur with her daughter, stepson, husband and father-in-law, and often a foster pet or two. When she isn’t at work, Marissa enjoys time with her family, reading and listening to podcasts.

Visit Marissa Reid's Profile on Maddie's Pet Forum


Diversity, Equity, Inclusion & Justice Specialists


Auriana Brown is currently the Placement Manager at Lifeline Animal Project. She started working for LifeLine Animal Project in 2016 as a Client Care Coordinator, was promoted to Volunteer Coordinator, and held Adoptions and Foster Coordinator positions. She is also able to contribute to the medical conversations of animal welfare from prior training and knowledge gained while she has been with LifeLine. As the Placement Manager, Auriana is able to be instrumental in the growth of the departments and positions she held in the past which assists her in navigating her team in the direction of growth and positive outcomes. As the animal welfare industry grows and evolves, there is a need to rebuild community-based relationships, build trust and strengthen the pet-owner relationships. Providing resources and alternative rehoming methods without bias or judgment is needed to maintain and strengthen those relationships.

Visit Auriana Brown's Profile on Maddie's Pet Forum


Foster Programs Specialists


Erin Ellis started with the Humane Society of Truckee-Tahoe (HSTT) in May of 2008 as the Volunteer & Foster Program Manager. She's held several different position titles over the years and is now the Community Engagement Director. She oversees volunteer programs including all shelter volunteers, Pet Assisted Therapy programs, Humane Education programs as well as the shelters PR. She has had a love of animals and the desire to help them since she was very young. Over the years she has volunteered and worked as a Public Relations Intern for different animal welfare organizations. She has also been featured as a speaker at several conferences and online forums and sits on the board for the Association of Professional Humane Educators (APHE).Erin is originally from Sacramento, but came to the beautiful Truckee area in 2006 after graduating from the California University of Sacramento with a degree in Organizational Communication. She worked as a marketing manager for the Stanford Alumni Association before takingthe position at HSTT. She lives with her husband, Nate, daughter, Emma, twins, Isabella and Kellen and pup Oscar.

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Organizational Management Specialists


Since June 2016, Alexis Pugh has been the director of Memphis Animal Services (MAS), the city of Memphis’ municipal animal shelter and animal control agency. Prior to her appointment to MAS by Mayor Jim Strickland, Alexis served as executive director for first the Humane Society of Memphis and Shelby County and then Mid-south Spay and Neuter Services (now Spay Memphis), leading both organizations to record-setting service levels. She has continued that record setting in her role at MAS with her team’s efforts to improve the save rate (percentage of animals saved versus euthanized). MAS has not euthanized a healthy, adoptable cat, small dog or puppy in more than four years or a large adult dog in a year. In 2019 and 2020, the shelter saved nearly 90% of the pets in its care. Ten years ago, the save rate was at just 19%. Alexis lives with her two rescue dogs, Wilma and Everest, shelter cat Rock Star, her husband, Wes, and five-year-old daughter, Marley.

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Pet Support Services Specialists


Since June 2016, Alexis Pugh has been the director of Memphis Animal Services (MAS), the city of Memphis’ municipal animal shelter and animal control agency. Prior to her appointment to MAS by Mayor Jim Strickland, Alexis served as executive director for first the Humane Society of Memphis and Shelby County and then Mid-south Spay and Neuter Services (now Spay Memphis), leading both organizations to record-setting service levels. She has continued that record setting in her role at MAS with her team’s efforts to improve the save rate (percentage of animals saved versus euthanized). MAS has not euthanized a healthy, adoptable cat, small dog or puppy in more than four years or a large adult dog in a year. In 2019 and 2020, the shelter saved nearly 90% of the pets in its care. Ten years ago, the save rate was at just 19%. Alexis lives with her two rescue dogs, Wilma and Everest, shelter cat Rock Star, her husband, Wes, and five-year-old daughter, Marley.

Visit Alexis Pugh's Profile on Maddie's Pet Forum


Auriana Brown is currently the Placement Manager at Lifeline Animal Project. She started working for LifeLine Animal Project in 2016 as a Client Care Coordinator, was promoted to Volunteer Coordinator, and held Adoptions and Foster Coordinator positions. She is also able to contribute to the medical conversations of animal welfare from prior training and knowledge gained while she has been with LifeLine. As the Placement Manager, Auriana is able to be instrumental in the growth of the departments and positions she held in the past which assists her in navigating her team in the direction of growth and positive outcomes. As the animal welfare industry grows and evolves, there is a need to rebuild community-based relationships, build trust and strengthen the pet-owner relationships. Providing resources and alternative rehoming methods without bias or judgment is needed to maintain and strengthen those relationships.

Visit Auriana Brown's Profile on Maddie's Pet Forum


Volunteer Management Specialists


Erin Ellis started with the Humane Society of Truckee-Tahoe (HSTT) in May of 2008 as the Volunteer & Foster Program Manager. She's held several different position titles over the years and is now the Community Engagement Director. She oversees volunteer programs including all shelter volunteers, Pet Assisted Therapy programs, Humane Education programs as well as the shelters PR. She has had a love of animals and the desire to help them since she was very young. Over the years she has volunteered and worked as a Public Relations Intern for different animal welfare organizations. She has also been featured as a speaker at several conferences and online forums and sits on the board for the Association of Professional Humane Educators (APHE).Erin is originally from Sacramento, but came to the beautiful Truckee area in 2006 after graduating from the California University of Sacramento with a degree in Organizational Communication. She worked as a marketing manager for the Stanford Alumni Association before takingthe position at HSTT. She lives with her husband, Nate, daughter, Emma, twins, Isabella and Kellen and pup Oscar.

Visit Erin Ellis's Profile on Maddie's Pet Forum