Animal Welfare Professionals

  • 1.  How many of you schedule intake appointments?

    Posted 18 days ago
    Out of curiosity, how many of you schedule intake appointments at your shelter? How far out do you book these appointments? Do you have any discussion before surrender? Do they fill out a surrender form or intake form before they arrive, the day of surrender, or never?
    #AdmissionsandIntake(includingIntake-to-placement)
    #Behavior,TrainingandEnrichment

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    Christine D. Calder DVM
    Diplomate, American College of Veterinary Behaviorists
    Calder Veterinary Behavior Services
    www.caldervbs.com

    Veterinary Behaviorist
    Behavior Specialist, MPF
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  • 2.  RE: How many of you schedule intake appointments?

    Posted 16 days ago
    Christine,


     This is a great question. at one of our shelters we do try our best to schedule an appointment for a few reasons and the main ones being we are short staffed.  When a person calls and wants to surrender we try to find out the root cause of the " want" to surrender. We refer the client to our community support team to see if we can offer more resources before a surrender. An exmaple would be  if the client wants to surrender because the animal has a medical issue then the community support team will refer them to our low cost full service clinic and community support team will cover the exam fee and that gets the client in the door. If there is a medical issue then the staff at the clinic ( usually myself) will speak with the vet, figure out the issue and get an estimate. Based on the estimate I then have a conversation with the client about the animals condition and disucc payment options whether it be care credit, scratch pay or a potential payment plan or the client just make a small deposit and the clinic covers the rest of the bill. We also have been able to help through the safety net foster program and also offering resources souch as dog food, dog houses and dewormer.  I have foudn it some what helpful having clients schedule an appointment because if gives them a little more time to think bout it and gives us a chance to offer more resources. However that also has a down side as well as clients will still just show up and they also may dump the animal as well. I hope this information is helpful to you.

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    Marissa Reid
    Clinic Director
    LifeLine Animal Project

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    Access To Care Specialist
    Clinic Management Specialist
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  • 3.  RE: How many of you schedule intake appointments?

    Posted 15 days ago
    Marissa,

    Excellent! I agree. Scheduling helps to triage and provide support to help keep the pet in the home is possible. Many times people make split decisions about their pets and then regret their choices later. I see this with behavioral euthanasia as well (behavior clients).   It is wonderful that you offer so many resources! I understand that some will still come and dump the animals too which is unfortunate. Hopefully, there is still opportunity there to educate and many times those are the animals that may need the sanctuary of the shelter the most.

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    Christine D. Calder DVM
    Diplomate, American College of Veterinary Behaviorists
    Calder Veterinary Behavior Services
    www.caldervbs.com

    Veterinary Behaviorist
    Behavior Specialist, MPF
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