We recently had an adopter return a cat because she claimed not to have known that the cat needed daily meds. We are usually good about sharing this information, but recently we have been short staffed and I find communication is suffering.
How do you make sure that important information is related to the potential adopter before they "sign on the line"? We don't like sharing too much medical info in social media promotions, because it can discourage people from coming in. But once they are in our facility, we need a better way to make sure that people understand the specific care needs of pets.
QR code? Long list of instructions on the cage door? Handout given to them with the printed adoption application? What works for you?
#AdoptionsandAdoptionPrograms------------------------------
Johanna Humbert
Michiana Humane Society
Michigan City IN
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