Objective-insure that every visitor has a safe and pleasant visit.
Staff-Have to have enough staff to ensure facility is visitor ready sanitation wise and keep it that way thoughout day, enough staff on floor to assist and manage visitors whereabouts and safety, enough customer service staff to answer phone, greet customers, perform all adoption related services.
Season-We are in a northern tier location. heavy tourist industry in summer,ghost town in winter.
We are limited by budget for staffing and this is primarily what drives our hours so that we meet the objective of customer service and safety. We have been creative in processes to maximize access and service during operating hours.
Hours-
Sat/Sun- closed, 2 floor worker/minimal clean protocol/ access by phone 8-2.,
Mon open 11-2, 3 - 4 floor workers( varied shifts), 2 reception/adoption workers/full clean 8-11.
Tues- Fri 11-5,3-4 floor workers( varied shifts), 2 reception/ adoption workers, full clean 8-11. Super cleans are worked in on specific areas throughout week.
Myself as manager varies.Closed holidays.
Reception covers absenteeism on floor. I cover absenteeism on floor and reception.
No one idea is a one size fits all ...
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Rochelle Hamp
Executive Director
Headwaters Animal Shelter
MN
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