I'm looking for suggestions/guidance. We are a small non-profit shelter with limited resources, limited staff and a dedicated but small group of volunteers (most are fairly new since the pandemic). We are re-building our volunteer programs post-pandemic and right now we are tweaking our volunteer program/processes as we are getting in quite a few new applicants and it is getting harder to manage.Our General Shelter Orientation/Tour lasts approximately 1 hour; they receive a tour of the facility; information about our community programs; information about our facility and our goals for the future; they are told they have to sign up for shifts and attend program specific training and will receive additional information regarding their chosen volunteer program. We typically hold 1- Orientation/month and occasionally 2.Our typical process is:New applicants send in application. They receive a "welcome/thank you for your interest" email with the next scheduled Volunteer Orientation Date time listed. They must confirm attendance and are added to our orientation schedule. If no one is scheduled, we cancel the date and reschedule. An email goes out stating the orientation is cancelled, so no one just shows up. Applicants who do not attend or respond to the welcome email are added to a list and sent upcoming orientation dates.Once they attend the General Shelter Orientation/Tour, they receive an email with their next steps which are dependent on whether they volunteer in Cattery or on K9 Crew. (K9 Crew is much more structured for safety and training consistency) So... my questions are:
Note: The Shelter Orientation/Tour is led by one of our awesome volunteers so we are very limited on shift availability. Staff does not handle volunteer Orientations. Any thoughts would be helpful!Thank you! Ann
6150 Stoneridge Mall Road, Suite 125Pleasanton, CA 94588
Phone: (925) 310-5450Email: firstname.lastname@example.org
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