Amber, we are mid-build on this exact thing at AAF and would love to see what others share.
What we have so far on the prevention coordinator workflow:
A printable one-page intake form mapped to a structured database (CallIntake entity in our AWRN platform), with 23 reason codes and 16 routing destinations.
A follow-up tracker that fires at 30, 60, and 90 days on every case where we kept a pet with a family.
Routing logic that ties every intake call to either a specific program (SNIP, Bridge sub-programs, Pet Help Desk resolution at triage, etc.) or flags "not routed" so nothing falls through.
What we do not have yet is the codified SOP layer: who handles what, escalation paths, documentation standards, handoff criteria. The day-one playbook a new coordinator can pick up and run. That is the piece I am also looking for.
If anyone sharing theirs is open to a trade, I will send our entity schema, the printable intake form, and our routing logic in exchange for an SOP we can adapt. My Calendly is calendly.com/animal-angels if it is easier to take it off-forum.
Thanks for opening this up, Amber. Following the thread closely.
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BJ Adkins
Founder/Director
Animal-Angels Foundation
Pinson, AL
bjadkins@animal-angels.organimal-angelsfoundation.org
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Original Message:
Sent: 05-13-2026 01:03 PM
From: amber francisco
Subject: SOP - Intake Prevention
We are looking at updating our SOP for our intake prevention cord. Does anyone have any they can share.
Thanks,
#OrganizationalManagement
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amber francisco
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