Animal Welfare Professionals

I genuinely need ideas on how to train volunteers & how to ensure everyone is doing what's expected of them. Every day I have to go in after people and check to ensure they did th task or room properly & when they don't I end up having to redo. It's getting to a point where I feel really alone & I'm looking like a bossy person or I am too nice & they don't take what I say seriously. 

Do any rescues have a task checklist or some sort of process after training side-by-side with new volunteers? I thinks some are afraid to ask & b"bother " me but others know they are making mistakes & continue doing it even after repeated correction. We are such a small rescue I am the sole day-t0-day person & I don't know how to fix these issues.

I literally get cat chores done faster by myself but then I have no time for adoptions, paperwork or meds when I spent all day cleaning. I need ideas please.

#PeopleManagement(includingVolunteerIntegration)

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Kaitlin Wilson
Founder/CEO
Katies Cat Rescue
PA
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It is an ongoing struggle. We have an online handbook, do online orientation and quiz, and do in-person onboarding (in groups) and emphasize in BOTH that our clean shelter is what keeps the animals healthy. Volunteers do make mistakes, like we all do- but I try to make sure they understand the "why" behind not skipping steps and following our protocol. Also in our area we have a large base of retired medical folks. Nothing like some surgical nurses for following protocols! So I found that one or two of those volunteers worked great as mentors or trainers for the volunteers who were struggling or needed more instruction. 

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Mishelle Gray
Volunteer Manager
Greenville Humane Society
SC
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