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Discussion Post
Customer Service Training

Hello! I am gearing up to do some intensive customer service training with our staff here at the shelter, as we expand our services further for our community. I was looking into "Animal Friendly-Customer Smart" the workbook by Jan Elster. Does anyone here have any experience with this...

Discussion Post
Training Material/Structure for Foster Staff

Hello! I’m the Foster Manager at a shelter in Chicago and am in the process of hiring an assistant. Does anyone has a training structure that you utilize at your organization to train/onboard foster staff, or staff in general? Most of my existing materials are for training foster volunteers ,...