City of Hayward- California
Hayward Police Department's Animal Services Bureau
Position: Shelter Volunteer Coordinator
DEADLINE TO APPLY: 11:59PM on Monday, October 9, 2023
THE POSITION:
Under general supervision, the Shelter Volunteer Coordinator assists in the planning, organization, implementation and review of the Animal Care Volunteer Program; assists with recruiting, training, scheduling and evaluation of volunteer staff; performs community liaison functions, coordinates public relations activities; humane education programs and performs related work as required.
You are:
The ideal candidate has experience working as a volunteer coordinator in an animal shelter or similar environment and has experience in animal handling to train volunteers how to safely handle animals. Experience in volunteer program development and management is desired as well as the ability to analyze program data for retention.
Essential Duties
What you will do:
Duties may include, but are not limited to the following:
Recruits, interviews, recommends, orients, trains and evaluates volunteers; schedules their daily work assignments and activities to assure maximum program coverage and effectiveness;
Ensures that all departmental procedures are followed.
Under direction from the Animal Services Administrator, responds to volunteer complaints and conflicts that may arise.
Maintains a system for tracking volunteer program hours, schedules, skills and abilities, as well as performance measures.
Maintains and physically organizes volunteer work areas, files and records.
Prepares annual report on volunteer hours and activities.
Under general direction, develops and implements policies and procedures for implementing various volunteer, shelter and community programs; works with Animal Services Bureau Administrator to identify needs and opportunities for utilization of unpaid staff, and to design programs to fill those needs.
Designs and develops training and orientation programs in a variety of areas including volunteer program procedures, applicable laws and department policies, techniques for dealing effectively with the public, and the proper and humane handling of animals.
Assists with production and update of volunteer training manuals and volunteer job descriptions.
Coordinates ongoing training opportunities for volunteers to enhance their skills and keep them engaged; implements a system to provide volunteers with consistent recognition to increase volunteer retention.
Coordinates volunteer meetings and annual Volunteer Recognition event.
Coordinates and attends meetings with Volunteer Coordinators from other Animal Care Services and volunteer organizations in the Bay Area.
Maintains good communication with volunteer staff through personal contact, email and newsletters to keep volunteers apprised of changes, accomplishments and opportunities.
Represents the Bureau's various programs to the public and news media through public service announcements, conferences, outreach events and personal contacts with community leaders.
Provides Humane Education presentations to local groups, schools and civic organizations.
Assists with gathering and review of articles for volunteer produced quarterly "All Fur Love" community newsletter.
Coordinates the acquisition and distribution of Animal Services Bureau Volunteer uniforms.
Coordinates and oversees volunteer planning committees for events and fundraisers.
Performs other essential duties as assigned.
CORE COMPETENCIES
Knowledge of:
- Principal and practices of volunteer work and the operations and functions of municipal animal control or humane society and welfare volunteer programs.
- Community and government services, agencies and resources.
- Principles and practices of basic animal care and concern for the well being of animals.
- Basic animal species types and breeds.
- Basic laws and regulations relating to proper and humane handling of animals.
- Principles of supervision, consensus building and conflict resolution.
- Basic word processing, desktop publishing, spreadsheet and social media applications.
Ability To:
- Develop and/ or assist in developing effective volunteer programs, policies and procedures to meet the needs of Animal Services.
- Recruit, screen, recommend for selection, train and evaluate unpaid staff.
- Develop and maintain positive effective working relationships with community groups, organizations, co-workers, City departments and the public.
- Communicate effectively with a wide range of clients and agencies.
- Work a flexible schedule; must be able to work weekends and evenings as required.
- Prepare clear, concise written reports, letters and memoranda.
JOB RELATED AND ESSENTIAL QUALIFICATIONS
Minimum Qualifications
You have:
Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience: Two (2) years progressively responsible experience in volunteer program management, public relations, project management or similar field. At least one (1) year of professional animal handling experiences is highly desired.
Education: Equivalent to the completion of the twelfth (12th) grade. Education and coursework related to Public Administration, Animal Behavior, and Veterinary Office Assisting or similar is highly desired.
License & Certificates: Possess and maintain a valid California Class C Driver's License.
Supplemental Information
BENEFITS AND REWARDS:
Depending on employee group, some of these benefits may include:
- Alternative Work Schedule and/or Telecommuting
- Vacation - 80 hours minimum
- # Paid Holidays
- Generous employer contribution for Health, Dental and Vision coverage
- CalPERS Defined Benefit Retirement Plan (2.5% at 55 for Classic CalPERS members | 2.0% at 62 for New CalPERS members | 3.0% at 50 for Classic Safety members | 2.7% at 57 for New Safety Members) - No Social Security participation.
- Life and Disability Insurance and Paid Leave
- Flexible Spending Accounts
- Tuition Reimbursement
- Health and Wellness Reimbursement
- Professional Development Reimbursement
- 457 Deferred Compensation Plan (employee paid)
#PeopleManagement(includingVolunteerIntegration)
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Jennie Comstock
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