i have always tried to couch a turn-down by giving a "not at this time because..." And then suggesting what would need to change before going forward with an adoption. For example, the family wants a kitten. They have a dog who, when a kitten is in view, fixates on the kitten and can not be turned away by a "look at me" command. I show the family how to begin training the dog, tell them it needs to work with ALL the family, and tell them to go home, practice 15X a day for 2-3 months, and then please call me for a new appointment - for an older, confident cat. Or their current dog won't stop barking at the potential dog to adopt. Same thing, take some time to train your dog like this, to do that, and then please come back. I works for so many issues - fix the gate, have a plan for your 10 hour work day, etc. The ones who call to come back with results are often excellent adopters - the ones who don't call, I'm not regretting.
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Lisa Reed
volunteer
CARE4PAWS / ASAP cat shelter
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