Animal Welfare Professionals

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  • 1.  Pros and Cons of PetPoint

    Posted 12-02-2025 01:51 PM

    Hello everyone,

    Our shelter is considering switching to PetPoint, and I'd love to hear from those already using it.

    • What do you like most about it?

    • What do you wish it did better or differently?

    • Any issues with Shelter Animals Count integration?

    • For those in Canada: any challenges reporting, or other Canada-specific functions?

    Any feedback - short or detailed - is really appreciated. Thank you!

    Shelley


    #DataandTechnology

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    Shelley McElravey
    Director of Animal Welfare
    Langley Animal Protection Society
    Langley BC
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  • 2.  RE: Pros and Cons of PetPoint

    Posted 12-03-2025 08:35 AM

    We used PetPoint for a few years and it did the job, but there were things we liked and things that made us grumble. The biggest positive was having everything in one place. Intake, medical, behavior notes, adoption history, all of it was easy to track once the team got used to the layout. Reporting for Shelter Animals Count worked fine on our end, though it took a little setup the first time.

    Where we struggled was speed. Some screens load slowly and you feel it the most on busy intake days. The interface also feels a bit dated, but once you learn the paths you move through it faster. Our Canada partners said the tax fields and address formatting took extra tweaking, but nothing that stopped them from using it.

    If your team likes having a centralized system and doesn't mind a small learning curve, it's a solid option.



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    Daniel Burr
    Operations Manager
    Little Ones
    MA
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    Original Message


  • 3.  RE: Pros and Cons of PetPoint

    This message was posted by a user wishing to remain anonymous
    Posted 20 days ago
    This message was posted by a user wishing to remain anonymous

    Our facility tried using PetPoint, but ultimately it wasn't the right fit for our department. The program would be great for a smaller shelter focusing on intakes, adoptions, and the medical care for the animals in the facility. If your organization also handles humane law enforcement, I would not recommend it at all. As a dispatcher for my organization, using PetPoint doubled the amount of time it took to create a "simple" call, like a dog running loose or a stray pick up.  There also isn't a way to monitor multiple officers in the field.  It was also difficult to run an address to look up the prior history (if there was one). 

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    Original Message


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