This guide is saying something that I think a lot of us in this space have been circling around for a while. The system was designed around reaction, not prevention. Sara puts it right up front.
What jumped out at me is the data on field services calls. Only 19% resulted in shelter intake. That means 81% of the time, the answer was not a shelter. It was something else. And in too many communities, that "something else" doesn't exist in any structured way.
She also references the LA study where 77% of people who surrendered cited cost as the reason, and many had no idea resources were available. That's not a family problem. That's an infrastructure problem.
I just posted a separate thread about the coordination gap in animal welfare, and this guide reinforces the same conclusion from the shelter operations side. We're all arriving at the same place: the resources often exist, the connections between them don't, and prevention has to become a funded function, not a side project.
Worth the read if you haven't seen it yet.
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BJ Adkins
Founder/Director
Animal-Angels Foundation
Pinson, AL
bjadkins@animal-angels.organimal-angelsfoundation.org
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Original Message:
Sent: 04-13-2026 01:35 PM
From: Sara Pizano
Subject: The Go-To Guide for Animal Services
Announcing (drumroll please), The Go-To Guide for Animal Services! This guide is a high level summary resource for all things animal welfare and relevant for both non-profit and municipal leaders and is free #ThankstoMaddie ! It can be found on the Team Shelter USA website at teamshelterusa.com/guide, downloaded and shared. There's lots of current links to information about each topic and I addressed all the questions I am asked when doing operational consults and feasibility studies so here are the answers! Did I say Thank you Maddie???
#EducationandTraining
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Sara Pizano
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