Animal Welfare Professionals

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  • 1.  Virtual Vet apps/sites

    This message was posted by a user wishing to remain anonymous
    Posted 10-08-2023 11:35 AM
    This message was posted by a user wishing to remain anonymous

    In a effort to help our staff unplug outside of the shelter hours and not need to be on call, we are looking for virtual vet apps and programs that we can refer foster parents to for medical guidance.  Any suggestions?


    #FosterPrograms


  • 2.  RE: Virtual Vet apps/sites

    Posted 10-09-2023 08:56 AM

    I'm not familiar with any virtual vet apps but I would recommend providing them contact info for your local emergency vet. They will usually let you know if they think it is something that is urgent or can wait until normal business hours the next day. 



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    Maggie Peschek
    Agriculture Specialist
    WA
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  • 3.  RE: Virtual Vet apps/sites

    Posted 10-10-2023 01:36 PM

    We've been using Vidaah for the better part of a year. It's taken a load off our foster staff and gives peace of mind for our fosters. We have more than 100 animals out at any one time, and we've never had to exceed the 10-chat-per month tier, which is entry level pricing at $300 a month. It might be worth pointing out the nearest emergency vet is about an hour away from our location.



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    Sara Fitzpatrick
    Community Engagement Manager
    Santa Fe Animal Shelter & Humane Society
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  • 4.  RE: Virtual Vet apps/sites

    This message was posted by a user wishing to remain anonymous
    Posted 10-10-2023 02:47 PM
    This message was posted by a user wishing to remain anonymous

    I don't know the details, but I am told that we have had a lot of issues with Vidaah - so we have been looking for other options.




  • 5.  RE: Virtual Vet apps/sites

    Posted 10-12-2023 12:02 PM

    What about having a tech on-call system?  That way all but one tech can unplug, and it rotates days or even weeks.  Have an organization-owned phone that travels with the on-call tech, so that the number stays the same. 

    Our rescue's vet operates both a daytime and afterhours emergency clinic.  She has designated one very experienced vet tech who works nights and weekends to be our point of contact.   If a foster emails me after hours with an "uh oh" question, I can text this vet tech with the foster's issue (note that the fosters do NOT get her number).  She can problem-solve lots of stuff, get us on the books for  the next morning, or tell us if it's urgent enough to come in "right now" after-hours.  She's often standing right next to the actual veterinarian and can ask a quick question or show them a texted photo, and then text me back the answer.  She also helps me with all sorts of random questions about common meds and issues, avoiding lots of vet visits.  This tech is an experienced rescuer herself, so she's very patient and helpful.   Our vet doesn't charge us for this (the vet tech is her employee and is on the clock while we're doing this) -- but even if yours does charge, I'd far rather pay our organization's local emergency vet a monthly fee for that kind of access than an app service -- it will likely be less  money than one of those app services, and you'll get someone connected to your organization's clinic who can start making notes in the file, so there is better continuity of care.



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    Maggie Thomas
    President
    Red Stick German Shepherd Rescue
    LA
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  • 6.  RE: Virtual Vet apps/sites

    This message was posted by a user wishing to remain anonymous
    Posted 10-12-2023 12:16 PM
    This message was posted by a user wishing to remain anonymous

    Thanks!  We currently have one person on-call, but we are really trying to streamline tasks and allow everyone to unplug and improve work/life balance.  The previous shelter I worked for utilized a virtual vet app and discontinued on-call duties.  It worked well, and I looked into that system, but would love some comparisons.