Meredith, I feel ya!
It's such a challenge when the evidence is so clear but not compelling to the folks you are talking to...
For your sake, one thing I remind myself A LOT, is that change takes time.
We can't just present the data, compel someone to take the class, make our case, and have people jump on board. There are different things that are convincing to different people (and there will always be late adopters and non-adopters, who will be more challenging).
I can't recommend more the book
Switch by Chip and Dan Heath as a great guide for change management. I think the methodology is just as useful from your position outside the organizations as it is from within. They talk about three things to get in line when asking people to change their behavior: a pathway to change, the logical reason to change, the emotional reason to change. It sounds like you know what you would like to see different, and why you'd like to see it that way, but are frustrated by that emotional component. And that may be different for different organizations and different people. It might take some deep listening as to why people prefer the way they're currently working - is it easier (it's almost always easier to not change), do they deeply believe something counter-to evidence (how can you challenge those beliefs - can you show them/tell them alternate stories), is there fear (of judgement, of admitting that the past way wasn't the "best" way)?
It can be hard to find a way in, especially when you want to see something happen RIGHT NOW.
Best of luck to you!
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Emily Wood
Director
Broward County Animal Care
Fort Lauderdale FL
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Original Message:
Sent: 11-14-2022 09:02 AM
From: Meredith McLanahan
Subject: Why is change so hard and scary? How do I help the to help more animals?
How as an outsider, yet a known quantity (volunteer/donor) do you help a little momandpop rescue usher in change to bring them into the 19th century? I have worked in two municipal shelters, and many kinds of non-profit rescues for the past 25 years. We all need and have to have municipal shelters and small rescues, they are symbiotic. I wish they could work together better, but they seem to be so personality driven that they can't. There is so much physical day-to-day work to be done which is tangible and so exhausting that you cannot even think about anything else at the end of the day. I used to help during the holidays in the shipping department of a manufacturer I worked for; it was so satisfying to see the huge pile of taped boxes ready to ship at the end of the day, it was so much more energizing than my deskwork which never saw an endpoint. There is so much daily visible work that has to be done to keep the animals alive, but the People Part which people seem to hate, has to be done or the animals are just housed indefinitely. The marketing, and the stuff that actually gets the animals out of the shelter and onto a couch is left by the wayside. It is so easy to say "I hate people", but working with animals because you hate people makes no sense. You cannot separate the two, there is always a human element to every rescue pet we have, from the owner surrender to the adoption. We as the animal's advocate have to learn to gently persuade someone to keep their pet, or to steer a potential adopter towards any kind of dog as long as it is a pibble or an old, small, blind, toothless, platinum kibble bite-case. The People Part to me is equal parts elementary school teacher, Mom, social worker, animal behaviorist, therapist, cheerleader, magician, and used car salesman. You have to listen, analyze, communicate, and wait patiently sometimes, and when you have only four staff people between the front of house and back of house, it is almost impossible to not have customer service be, "WHAT?!?" . Suggesting any kind of change or updates even while offering to pay for it, do all the work, take all the Maddie's Fund courses, show them the science-based data, write the pilot program, and its grant, all while providing pizza and ice cream is still met with a shriek and possibly a well-aimed stapler to your head.
I do not want to start yet another small non-profit, I want to help the existing ones and help them work together better. Le sigh.
#CommunityPartnerships*
#OrganizationalManagement
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Meredith McLanahan
volunteer
Zeus' Rescue
New Orleans LA
5056900366
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