Original Message:
Sent: 03-31-2023 09:02 AM
From: Nora Paech
Subject: What CRM do you use?
Hi Holly,
We use DonorSnap for CRM and GiveSmart for events. DonorSnap we had for a long time. It is not the most elaborate software, but it does what it is supposed to do and we did not have any problems. Emailing and Reporting are a bit tricky at first, but both work, though we hardly use emailing. And there is a true value in being able to look a person's donation history throughout several years.
GiveSmart does work well for events (tickets, auctions, data etc.) and they offer CRM, but there is very little you can do in terms of customization. The virtual response is usually quick, but you have to live with the fact that they sometimes will just say that is not possible.
I think your idea to try out different softwares is great.
Good luck on your search!
Nora
------------------------------
Nora Paech
Development Director
Snake River Animal Shelter
Original Message:
Sent: 03-28-2023 05:44 PM
From: Holly Holowach
Subject: What CRM do you use?
Thank you for your response. I am working with a volunteer who is a professional fundraiser and she has experience with Raisers Edge. She does not like it! Her preferred CRM is Network for Good, which handles everything. I am considering going with them. Just wanted everyone's opinion before making a decision. Thanks again!
------------------------------
Holly Holowach
Founder/President
Popoki Place O'ahu Cat Sanctuary
Original Message:
Sent: 03-28-2023 06:01 AM
From: Gina Hays
Subject: What CRM do you use?
We use Blackbaud Raiser's Edge and Team Raiser, but after receiving poor customer service, dealing with clunky look and feel, and feeling nickeled and dimed, we are switching to Virtuous for our CRM and Classy for peer-to-peer fundraising.
Adam Johns
adamj@virtuous.org | (317) 373-1495
Watch an overview of Virtuous
------------------------------
Gina Hays
Chief Development Officer
Humane Society of Indianapolis (dba IndyHumane)
Original Message:
Sent: 03-27-2023 08:55 PM
From: Holly Holowach
Subject: What CRM do you use?
Aloha fellow animal lovers,
My nonprofit organization is very small but we are steadily growing. I feel that it is time to hire a CRM to help us manage our donors and contact lists so we are ready when it explodes and we get too busy to set it up. We have interviewed (initial calls) with DonorPerfect, Neon One and Network for Good. We also have a call set to speak to Bloomerang+Kindful, who just merged.
One of my volunteers is a fundraiser and marketing professional. She has worked with several CRMs in the past so she volunteered to help me interview them. She created a list of about 20 questions and the created an Excel sheet to put in their answers so we can compare them all. It is fascinating to see a professional fundraiser at work! She's so good. I hope to hire her someday.
At her last job, she worked with Network for Good and highly recommends them. From what I have seen so far, I do like them but I am also impressed with DonorPerfect, who is a little cheaper and doesn't require a yearly contract. Before I decide, I feel I should see an actual demonstration.
Then I will tell the Board (I am the president and founder) what we have learned and what our findings were. Then the Board can discuss and vote on the one they like the best.
My questions to you are:
- Do you use a CRM?
- If you do, which one do you use?
- Do you like it? Good value for the price?
- Do you feel supported and get responses easily?
- Pros and cons
We are a very small organization at this time. No employees and just 6 of us on the Board who are active volunteers. Once we get land, we can build and open our sanctuary. We have about 170 email names and around 100 donors.
I'd love to hear your recommendations and thoughts.
Aloha and Meow for now,
Holly
#FundraisingandDevelopment
------------------------------
Holly Holowach
Founder/President
Popoki Place O'ahu Cat Sanctuary
------------------------------